Refund & Cancellation Policy

Last updated: July 11, 2026

Seekiee Pro is a monthly subscription (₹499/month), billed automatically via Razorpay until cancelled. This policy explains cancellation and refunds in plain terms.

Cancelling your subscription

  • Cancel anytime from Settings → Billing. There is no minimum commitment and no cancellation fee.
  • Cancelling stops future billing immediately. You keep full Pro access — and your monthly credit allowance — until the end of the period you already paid for.
  • After that date, your account automatically moves to the Free plan. Nothing is deleted: your CV, reports, applications, and history are untouched.

Refunds

  • Because Pro grants immediate access to a monthly AI credit allowance the moment you subscribe, we do not offer prorated refunds for unused days or unused credits within an active billing period.
  • First-time subscribers: if you upgrade and the Service is materially unusable due to an error on our side (for example, a billing or access bug that prevents you from using Pro features you paid for), contact us within 7 days of the charge at hello@darkiee.com and we will issue a full refund once we confirm the issue.
  • Duplicate or accidental charges (e.g. a failed checkout that still charged your account) are refunded in full — email us with the payment ID from your Razorpay receipt and we will resolve it within 5 business days.
  • Outside of the cases above, subscription charges for a period already in progress are non-refundable, consistent with cancelling only stopping future renewals.

Failed or declined renewal payments

If a renewal charge fails, Razorpay automatically retries over the following days and your Pro access continues uninterrupted during that retry window (we’ll email you a heads-up). If all retries fail, your account moves to the Free plan — again, with no data loss. You can restart Pro anytime from Settings → Billing.

How to request a refund

Email hello@darkiee.com from the email address on your account with your Razorpay payment ID (found in your payment confirmation email) and a short description of the issue. We aim to respond within 2 business days and resolve eligible refunds within 5–7 business days, credited back to your original payment method via Razorpay.

Contact

Darkiee — hello@darkiee.com